As part of an ongoing no-car month experiment (not owning or leasing a car for the last eleven months), I’ve relied heavily on the freelance taxi/ride-sharing service Lyft. Overall my experience with Lyft has been good. The drivers are generally courteous, friendly (but not too friendly), and drive safely. In turn I try to be a good rider, being ready when drivers arrive, not slamming doors, and tipping (which Lyft allows in-app; their competitor Uber doesn’t). I like most of the drivers I meet, and I almost always give 5-star ratings.
But here’s the thing–if there’s any complexity to a pickup or drop-off location, most Lyft drivers will get it wrong. Lyft drivers rely almost entirely on GPS, and even though GPS navigation is a miraculous invention, it fails consistently with large buildings, detours, poor cell-service areas, and even some straightforward locations (GPS often ignores the street I live on and directs drivers to one block away from my house).